That’s humana dental just a good place to check well i still in an offices just going into offices know where the humana dental fee schedules are in the pms .
- They are in literally in a provider and the staff are flipping through pages where the fee schedules are in page protectors.
- I mean we cannot run a business system you can’t run a business that way you can’t do it can’t do it you must take the time whether it’s you your staff on .
- A weekend pay them bring in a coach consultant to do it for you you can’t run your .
- business on fee schedules in a page protector okay you gotta move on okay
What do I do with credit balances and this is something that I’ve gotten into debates with or seen debates on message boards no you should not carry any credit balances you.
Must write a check right away to yes you can keep the credit balance as long as you notify the patient or don’t notify the patient and carry the balance and just let.
Them know when they come in for their next appointments so I’ve seen it all over the board sherry what do you tell your clients or what do you talk about I know what we say but which I shared a bit what do you say I say that if it’s a true credit and .
The patient overpaid the faster you refund the patient the better relationship you have with the patient and the better trust you have with the patient if .
They find out that you’ve been holding bucks for six months you’re losing a patient yes the faster you refund a legitimate credit balance
The stronger your relationship is with that patient because you have to remember that what you if you hold that credit balance what you have done is cut.
the credibility of your treatment coordinator and what I mean is your treatment coordinator has to present a treatment plan